Services

Aligned across the Waterline. End to end.

Our services map to the three layers of the Undine Waterline Model. We engage across all of them — or focus where the gap is — but we never pretend to optimise one layer in isolation. Everything is bespoke to your organisation, evidenced against your business case, and built to hand back to your team.

Below · Foundations At · Operations Above · Experience Workshops
Undine services ecosystem — transforming care across the continuum

Our services ecosystem — transformation enabled by people, process, data and technology.

Layer 01 · Foundations

Below the Waterline

Strategy, architecture, data and assurance — the conditions that decide whether transformation is sustainable or stalls before adoption begins. Most programmes underinvest here and pay for it later.

Strategy & roadmap

Strategy & technology roadmapping

  • Infrastructure audit — surfacing technical debt before clinical tools land.
  • National alignment — the 10 Year Plan, Frontline Digitisation, What Good Looks Like and Sláintecare.
  • Benchmarked pathways — HIMSS EMRAM/INFRAM routes to measurable maturity.
Data & interoperability

Data maturity & interoperability

  • Interoperability strategy — from messaging to event‑driven, standards‑based exchange.
  • Shared care records — multi‑organisational governance and consent.
  • Platform integration — neutral governance aligned to national single‑record ambitions.
Architecture & cyber

Architecture, cyber & resilience

  • Solution architecture — cloud, on‑premise and hybrid patterns per domain.
  • Cyber — Cyber Essentials Plus, NIS2 alignment, privileged access and patching discipline.
  • Continuity — incident response that involves clinical units, because patients don’t wait.
Assurance & benefits

Safety, assurance & benefits

  • Clinical safety — DCB 0129/0160 hazard logs kept live, not buried in sign‑off.
  • Independent assurance — bridging IT, finance and the clinical floor during delivery.
  • Benefits realisation — TCO/ROI validation tied to the original business case.

Layer 02 · Operations

At the Waterline

How care is actually designed and delivered. Operating models, care pathways, workforce capability and adaptive change — the layer where strategy meets the clinical floor.

Pathways & operating model

Care pathways & operating model

  • Pathway mapping across acute, mental health, community and primary care.
  • Operating model — roles, flows and accountability for the future organisation.
  • Configuration — Epic, Oracle Health and MEDITECH tailored to the pathway.
Workforce & adoption

Workforce enablement & change

  • Digital literacy — upskilling staff to design and improve their own tools.
  • User‑centred design — reducing administrative burden, lifting adoption.
  • Managed off‑boarding — capability embedded so you aren’t dependent on consultants.
Redesign & recovery

Process redesign & programme recovery

  • Process redesign — Lean applied with safety and throughput as joint goals.
  • Change management — clinician‑led adoption through the optimisation tail.
  • Programme recovery — critical‑friend audit, rapid diagnosis, KPI realignment.

Layer 03 · Experience

Above the Waterline

What patients and staff actually experience when the system works. Access, engagement, virtual care, prevention — and the outcomes that justify the investment.

Access

Digital front door & access

  • Patient access — booking, triage and navigation that reduce missed appointments.
  • Engagement — personalised communication matched to clinical need.
  • Inclusion — Core20PLUS5‑aligned designs that narrow access gaps.
Virtual & preventive care

Virtual care & prevention

  • Virtual wards — operating model, clinical pathway and technology for safe scale.
  • Remote monitoring — long‑term‑condition pathways using patient‑generated data.
  • Predictive prevention — population‑health analytics, reactive to proactive.
AI readiness

AI readiness & innovation

  • Data fidelity — auditing source data so it’s clean, standardised and unbiased.
  • Ethical governance — aligning adoption with MHRA principles of safety and fairness.
  • Use‑case validation — model risk assessment and pathway redesign.

The full picture

One model, delivered end to end.

Every engagement is tailored — but it always ladders up to the same coherent model. This is how the layers connect, from enabling foundations to the experiences and outcomes that matter.

Discuss your programme
Undine Digital Health services overview across the Waterline

Workshops

Two pragmatic ways to start.

Short, structured engagements that give you clarity, not a sales pitch. Both stand alone and both feed naturally into a broader engagement.

1 week · written report

Waterline Diagnostic

A structured assessment of your strengths and gaps across all three layers, with a written report identifying priorities and quick wins — and an executive briefing to land them.

Book a diagnostic
Half‑day · ethical & viability audit

AI Readiness Quick‑Start

A half‑day workshop assessing your data fidelity, governance and viability — with a written report identifying the shortest path to your first safe AI deployment.

Book the quick‑start

Bespoke, not off‑the‑shelf

Tell us where the gap is.

Every engagement is tailored to your pathways, your evidence and your board — and designed to leave your team more capable than we found it.

Start a conversation